IF YOU HAVE ANY QUERIES ABOUT YOUR PRODUCTS, YOU WILL BE ASKED FOR THE SERIAL NUMBER.
To find it, look for a series of letters and numbers (12 characters) on your product. For example: CKDBLLF01806.
Here are the locations to look for by product line.
Home Audio lines
- On all Home Audio loudspeakers: on the rear of the loudspeaker, at the bottom, on the connector plate (terminal block).
- All subwoofers: on the back plate.
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/home2-6603de31d7326.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/home1-6603de31bc080.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/home3-6603de3201673.jpg)
Home Cinema lines
- For 5.1 and 2.1 Dome and Bb packs: look for the pack serial number on the main carton. Note that it's not the loudspeaker serial number (on each loudspeaker), but the pack serial number (on the carton).
- Dimension soundbar: on the connection panel.
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/homecinema-6603de321eb90.jpg)
Built-in
- All loudspeakers: close to connectors (on terminal block).
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/inte2-6603de3261017.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/inte1-6603de323b32e.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/inte3-6603de3284146.jpg)
Multimedia and wireless loudspeakers
- aptX® : on rear.
- XS2 .1: under left loudspeaker (the one without dock).
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/encientemul-6603e3dac5fe1.jpg)
Headphones
- Sphear S: on back of remote control.
- Listen/Listen Wireless: inside right headband.
- Elear, Clear, Utopia, Stellia and Elegia: located under the right ear pad, to be removed carefully.
- Bathys: on the back of the packaging or inside the left slider (between the headband and the earpiece) of the headphones.
Car Audio
- On loudspeakers: the serial number is either engraved on the edge of the rubber surround, on the front, or on the magnet.
- All amplifiers: located under the amplifier.
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/car1-6603de30d1b87.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/car2-6603de30f06c8.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/car3-6603de312315b.jpg)
Pro Audio
- All loudspeakers: on back plate.
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/pro1-6603de32a1fa3.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/pro3-6603de30b4aeb.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/autres-pages/trouver-un-n-de-serie/pro2-6603de3090e71.jpg)
![](https://media.focal-naim.com/focal/file_manager_files/formulaires/newsletter/newsletter-focal-desktop.jpg)
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