What should I do if I notice a fault when unpacking my product ?

If you encounter a breakdown when unpacking your Focal product, here are the steps to follow :

1 - Take photos of the fault and any visible damage to the product or packaging.

2 - Contact your dealer as soon as possible to report the fault. He will be able to guide you through the return or exchange procedure.

3 - If your dealer cannot solve the problem, contact Focal customer service. Customer Service will be able to provide you with instructions on how to solve your problem.

Suggestion related to this article :

- How do i contact customer service ?

- What documents do i need to activate my focal warranty ?